Connect Front and Windmill to recognize customer support excellence and collaboration
What is Front?
Front is a collaborative customer communication platform that turns email into a shared team inbox. Support and GTM teams use it to manage customer conversations, assign tickets, and collaborate on responses.
How Windmill Uses Your Front Integration
Windmill integrates with Front for customer communication intelligence:
- Support activity tracking showing tickets handled, response times, and customer satisfaction
- Customer interaction patterns for performance reviews demonstrating customer engagement
- Collaboration quality when teams work together on complex customer issues
- Response quality and speed metrics for support team performance
Windy monitors message activity, assignments, and collaboration patterns in Front.
Benefits of the Windmill Front Integration
Recognize customer support excellence. Performance reviews include specific metrics on tickets resolved, response quality, and customer satisfaction scores.
Surface collaboration skills. When support team members help each other with complex issues or escalations, this teamwork becomes visible.
Data-driven support management. Understand average response times, resolution rates, and customer satisfaction trends across the support team.
Identify training needs. Spot patterns in difficult customer interactions to inform support training and documentation improvements.